Hospitality Protocol Supervisor

Staff Supervision and Training:
• Supervise and coordinate the activities of the hospitality team.
• Conduct regular training sessions to ensure staff are knowledgeable about service protocols and standards.
• Evaluate staff performance and provide feedback to promote professional development.

Guest Relations:
• Serve as the main point of contact for VIP guests and ensure their needs are met promptly and efficiently.
• Address and resolve guest complaints and issues with professionalism and courtesy.
• Ensure that guest feedback is collected and used to improve service quality.

Operational Management:
• Oversee the day-to-day operations of the hospitality department.
• Ensure compliance with health and safety regulations.
• Monitor inventory and manage supplies to ensure seamless service delivery.

Protocol Implementation:
• Develop and implement service protocols and procedures to enhance guest experience.
• Ensure that all staff adhere to established protocols and standards.
• Update protocols as needed to reflect changes in service trends or organizational policies.

Event Coordination:
• Assist in planning and coordinating events to ensure they run smoothly and meet guest expectations.
• Collaborate with other departments to ensure all aspects of events are executed to the highest standard.

Reporting and Analysis:
• Maintain detailed records of operations, guest feedback, and staff performance.
• Prepare regular reports for management on department activities and performance.
• Analyze data to identify areas for improvement and implement corrective actions.

Requirements: