JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The Head of Pricing will play a pivotal role in establishing and leading the Aftersales Pricing Center of Excellence (COE) for multiple brands. This includes overseeing pricing strategies for parts, tires, batteries, consumables, labor, and accessories, with the goal of driving a significant margin increase. In this role, you will lead a dedicated team to develop comprehensive management reporting and analysis for aftersales units, including Body and Paint Division, Pre Delivery Inspection centers, and AutoCenters service. Additionally, you will be responsible for creating a centralized source for market intelligence related to parts, labor, tires, and service.
What you will do:
- Enhance and maintain aftersales centre of excellence of Pricing for multibrand parts, tyres, batteries, consumables and accessorize, Market Intelligence and Reporting strategy that leads to Customer-oriented process for the Al Futtaim Automotive Group. These will be delivered through the following key activities:
- Establish a Pricing competence centre
- Manage an facilitate the team is able to deploy statistical modeling and optimization techniques to address specific business needs, including potential approaches to problems, associated costs, trade-offs and recommendations
- Interpret outputs of statistical models and results; translate input from quantitative analyses into specific and actionable business recommendations contributing to a competitive advantage
- Ensure multiple single sources of data are compiled in a multi layered date model.
- Provide integrated business insight to all Automotive business units using machine learning and AI tools for robust business decisions, delivering informed and actionable recommendations for multi-channel planning and targeting, support business decisions; including market analysis and sales force effectiveness.
Deliver Pricing initiatives
- Propose an automotive Group Wide Pricing Strategy for After Sales to brand stakeholders
- Implement and maintain systems and processes to enable greater price management to increase revenue and margin and improve stock health
- Work with Business Units to develop and implement new and more effective pricing techniques, technologies and processes to increase revenue and customer loyalty
- Create tactical analysis and market competitor intelligence to enable business heads to make to inform strategic decision-making
- Ensure all structures between the different sales channels are interconnected to control cannibalisation
- Identify new initiatives, together with the business, to grow the overall revenue and Gross margins
Market Intelligence
- Ensure regular flow of market insights, analysis and act accordingly
- Collate competition data and market trends from internal and external sources and utilize systems and technologies (Web Scrapping, data collection portals, markets surveys, mystery shopping) to influence parts pricing and strategic business decision making
- Supplies the market and competitive intelligence component of strategic planning, and proactively makes recommendations to management concerning key intelligence items that require further consideration.
- Maintains up-to-date knowledge of data sources, evaluating their credibility and potential utility, and leverages them across the company where appropriate
Management Reporting and Analysis
- Translate data into executable and effective market and intelligence reports focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency
- Introduce process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value
- Provide consolidated and timely analysis harnessing multiple data sources to provide the business with an objective insight into current and future performance through regular and ad-hoc reporting through system automation
- Monitor, review and challenge gross margin levels (Absolute and percentage) with business units and brands
Operational pricing
- Timely creation of new parts prices
- Regular revisions of costs developments
- Frontline support to the business (Discount enquiries, missing sales orders etc.)
- Transform the pricing activities to a more automated process
- Review and update Standard Operational Procedures (SOP) on a regular basis.
- Engage with Audit teams on pricing compliance
Requirements:
Required Skills to be successful:- Extensive experience in automotive pricing environment, developing and implementing spare parts pricing strategies
- Be able to focus on the data/market driven strategic pricing
- Demonstratable experience in multi brand and multichannel pricing
- Distributor, OEM and OES/IAM experience
About the Team:
Reporting to the General Manager, handling a team and will work closely with broader internal and external stakeholders.
What equips you for the role:
- Bachelor's Degree (MBA Preferred)
- Minimum 10 years' work experience in a multinational environment
- 5+ years of hands-on work experience using analytical tools
- Exceptional communication skills, especially around translating technical knowledge into forms that can be digested by leadership and non-technical project teams
- Excellent analytical and problem-solving skills
- Highly adaptable with meticulous attention to detail
- Excellent organization abilities, working agile and result orientated
- Agile mindset
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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