Group Leader, Cards

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution, winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

Principal Accountabilities

• Ensure all team members are following the control framework for software development lifecycle. Suggest improvement required to make the process efficient and effective.
• Understand the roadmap of changes and schedule the changes. Use tools like Azure to schedule backlogs in sprints and manage effectively. Manage backlogs effectively
• Manage Technology risk effectively with in the Switch and ATM effectively
• Manage Vendor effectively to maximize the output, benefit with latest technology advancement from the Vendor. Run the Vendor governance effectively
• Evaluate the team and provide feedback periodically to the team to build high performance team
• Participate in business requirement discussions and identify any gaps together with high-level proposals for their resolution, workarounds or changes in processes.
• Review business requirement document, workflows and functional specifications
• Analyse business requirements, liaise with project team and produce functional specification document for addressing the requirements.
• Ensure any solutions proposed are realistic and within the agreed scope of the project
• Provide the estimation of the new projects / enhancements
• Integrate and deploy new systems and products to ensure business sustainability and profitability
• Participate in solution design with development to ensure the requirements are addressed. Ensure requirement traceability to facilitate tracking of requirements coverage
• Demonstrate strong knowledge in card related applications, components and surrounding applications
• Demonstrate hands-on operational experience in applications, platforms, modules and components supporting issuing and acquiring related business.
• Determine opportunities to redesign business processes to achieve better business results
• Improve and simply processes and functionality relating to issuing and acquiring and workflows across products and technology architecture using existing capabilities of application
• Ability to prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents as well as getting the sign-off from the appropriate client.
• Demonstrates an extensive knowledge of different schemes and regulations in the stated and ability to work with the market / regulators for compliance
• Analyze the business requirements and translate it to technical and functional specification.
• Lead on requirement gathering workshops with different stakeholders
• Ensure the business/operational objectives of the new business requirements are well defined via perform methodical business analysis
• Follow the software development lifecycle from inception throughout design, engineering, testing and deployment. Serving as a liaison between various cross-functional teams that influence card-based applications and modules
• Work with internal and vendor team to define accurate requirement and solutions
• Validate business requirements to align with business/operations needs as well as IT architecture and security standards
• Facilitate non-functional and Integration requirements discussions and requirement definitions
• Manage requirement traceability matrix to ensure the delivery coverage and quality
• Align with testing squad for testing activities, test plan, scope and approach and review of test scenarios, test cases, test data, triage and manage defect, validate test result
• Assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team
• Prepare and review application training materials, conduct training sessions to bank users
• Support production cutover and post-live support activities
• Track and report progress and issues to project manager, identify potential risks
• Proactively communicate and collaborate between entities (i.e. internal users, technology team and application vendors) to analyse information needs and functional requirements and deliver the following as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs.
• Ensure vendor clarity on the points raised during the design, implementation and UAT.
• Perform as the liaison between the technology units, technology teams, support teams and/or application vendors.
• Maintain an overview of the infrastructure and users to constantly reassess the environment and rationalize them.
• Ensure uniform and cohesive monitoring applied across the relevant infrastructures.
• Assist the unit head, project manager and PMO in implementation, progress reports, plans, scoping and vendor management.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Business oriented person who can provide and add value to service delivery lifecycle.
• Strong time management and organizational skills
• Detail oriented and ability to multi-task under tight timelines

Requirements: