Front Desk Receptionist

Job Purpose
• The role of the Receptionist – Human Resources is to oversee the front desk routinely, ensuring the front desk welcomes clients warmly and providing high standards of administrative to all customers, and employees of the organization.

Roles And Responsibilities

General Administration Services
• Execute general administrative services for Modon management and staff to ensure cost effective high level of customer service and policy compliance.
Records
• Ascertain that the reception space is orderly and attractive and has all the stationery and materials required (e.g., pens, forms and brochures).
• Perform additional administrative receptionist duties such as filing, copying, booking meeting rooms, assisting HR in other administrative related tasks etc; often includes performing adhoc administrative duties as needed.

Customer Management
• Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information.
• Booking meeting spaces, handling mail, and doing as-needed administration are the tasks that call screening and call forwarding agents perform.
• Engage in active listening with callers, confirm or clarify information, and support and assist irate clients in defusing the situation.

Safety and Security
• Maintain office security by adhering to safety rules and limiting access through the reception desk (monitor logbook, issue visitor badges).

Office Environment
• Ensure proper cleanliness, sanitation and general upkeep of the office premises. Handle workspace planning, allocation ambience, and quality of work environment.
• Assist or arrange in the organizing of corporate events and ensuring that all resources needed for the event are managed in coordination with the respective organizing teams.

• Maintains and update records of all services done for the company and contribute to team continuity by documenting and communicating actions, irregularities, and ongoing needs.

Requirements: