Executive Housekeeper

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description

- Responsible for the daily shift operations of Housekeeping and Laundry, ensures compliance with all housekeeping policies, standards and procedures.
- Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
- Completes inspections and holds people accountable for corrective action.
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Maintain professional and effective communication with the guest relations and maintenance Departments to ensure guest feedback, special requests, service assistance and maintenance complaints are responded to promptly.
- Ensure all VIP arrivals are inspected prior to arrival and throughout the stay for both day and turndown service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Manage effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA's).
- Works effectively with the Engineering department on guestroom maintenance needs.
- Manage supplies inventory control systems in accordance with approved procedures.
- Manage a lost property reporting and control system.
- Manage stock takes of housekeeping supplies, assets, plant and equipment and consumables.
- Implement and manage a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct.
- Implement planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning.
- Manage linen, staff uniform cleaning, repairs, issuance, inventory of spares and replacements.
- Ensure all hotel's policies and procedures are adhered to at all times and that employees are trained accordingly.
- Maintain a detailed knowledge of industry trends, latest housekeeping developments, best practice and other external factors that may have a direct bearing on the brand.
- Participates in employee progressive discipline procedures. Participates as needed in the investigation of employee accidents.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
- Implement service standards supported by training and development programs for all direct reports and their subordinates.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Requirements: