Event Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the "in-place" to gather and mingle for Philly's finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

We are seeking a detail-oriented and customer-focused Event Service Manager to lead and oversee the seamless execution of events. S/He will play a pivotal role in coordinating all aspects of event services, ensuring exceptional guest experiences, and managing event staff. This position requires exceptional organizational skills, a strong customer service mindset, and the ability to thrive in a fast-paced, dynamic environment.

Event Service Manager

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- Working closely with clients to understand their event requirements and expectations.
- Planning, organizing, and executing events, including weddings, conferences, banquets, and other special occasions.
- Overseeing the setup, décor, and logistics of events to ensure all aspects of the event are executed.
- Liaison with the client and Banquet team before and during events and address any special requests and concerns promptly.
- Maintaining open and clear communication with clients throughout the event planning process.
- Ensure all client expectations are met or exceeded.
- Handle guest inquiries and resolve any requests with utmost professionalism and efficiency.

Requirements: