Digital Channel Manager | Jobs in Dubai, UAE by Commercial Bank of Dubai (CBD) | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Job Purpose:

To shape the Transaction Banking digital channels' roadmap and specifically to enhance and deliver the functions, features and digital initiatives.

Principal Accountabilities:

The Digital Channels manager will provide support, and deliver the digital channels' roadmap. These capabilities will enable non-individual digital users to apply for products and services via corporate digital channels.

Responsibilities:

• Assess and understand the strategic needs and plans for corporate business growth and analyse the business needs.
• Define the scope and approach for the corporate digital road map for existing and new products, services and features.
• Analyse the requirement, validate, verify, ensuring that requirements statements are complete, consistent, concise, comprehensible, feasible, unambiguous, and verifiable.
• Elicit requirements using interviews, workshops, document analysis, surveys, business process description, use cases, scenarios, business analysis, competitive product analysis, and workflows analysis.
• Coordinating between other project stakeholders, which are mainly corporate products, operations, 3rd parties, IT, controls groups, (IT risk, Operational risk, Fraud and Risk, Shared service department, Compliance, Audit, Quality control etc.)
• Create SOPs (Standard Or Operating Procedures) documents for new digital initiatives.
• Create training materials to train the internal and external customers.
• Collaborate with User experience teams for UI and UX designs creation.
• Collaborate with Adoption and marketing team for marketing plans and monetization of the digital products and services.
• Prepare and execute user acceptance test script and cases. Coordinate and ensure the high quality between IT and other stakeholders of the project during the UAT planning and execution.
• Manage internal staff pilot to ensure the digital service is adequate for customer go live.
• Identify process and service improvement areas (e.g. streamlining existing user journeys, introduction of new user journeys)
• Establish and monitor KPIs across channels and devise remediation plans where channel KPIs require improvement
• Identify opportunities for channel optimization and set out migration strategies for lower cost to serve models

Requirements:

Requirements
Education & Experience

• Minimum 5 years of experience in technology, design, digital channels (mobile online, wallets, web site...etc) project management, payments, digital marketing, customer experience.
• University BA or post graduate degree in Information Systems, Computer Science, Business or Management or UX, UI design schools.
• A person who is used to work in Agile methodology also advantageous
• Worked in one or more of fintechs/technology companies/other financial institutions/corporate /consultancy/e-commerce companies.
• Techno-functional expertise in Trade Finance, managing Finastra's Trade Finance Solutions (FCC and FTI).

ABOUT THE COMPANY

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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