Customer Service Representative

JOB DESCRIPTION / ROLE

Employment: Full Time

As a Customer Service Representative for our clients Arcade business, your primary responsibility is to ensure an enjoyable and safe experience for our guests. You'll provide exceptional customer service, handle inquiries, and maintain a welcoming atmosphere.

Key Responsibilities:

Customer Service:
• Greet and assist guests.
• Explain game rules and promotions.
• Address guest concerns promptly.

Guest Engagement:
• Encourage participation in games and events.
• Promote memberships and loyalty programs.
• Gather guest feedback.

Safety Precautions:
• Monitor safety and report issues.

Arcade Maintenance:
• Report equipment issues.
• Maintain cleanliness and order.

Requirements:

Qualifications:
• High school diploma or equivalent.
• Prior customer service experience preferred.
• Strong communication skills.
• Friendly and adaptable.
• Willingness to work evenings, weekends, and holidays.

Salary:
AED 3,500 to 4,000 per month inclusive of fixed allowances.

ABOUT THE COMPANY

Ignite Search & Selection is a leading Recruitment Agency in the Middle East. Ignite's team of specialist recruiters now works across a range of sectors including Legal, Digital/Technology, Retail/FMCG, Construction and Engineering.

We pride ourselves on given both clients and candidates expert market knowledge in our chosen sectors. We value getting a detailed understanding of our clients and candidates expectations to find the perfect fit for all parties.