Customer Service / Call Center Manager | Jobs in UAE by Michael Page | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Our client a premium veterinary clinic group with 8 locations under two brands is looking to recruit an experienced Call Centre/Customer Service Manager with a nursing background, combined with call center or sales experience. This role is vital in managing and optimizing our customer service, call centre, and receptionist departments to ensure high-quality service, effective lead conversion, and customer satisfaction across all locations.

Client Details

Our client is a premium veterinary clinic group with 8 locations under two brands.They are looking to recruit a Customer Service / Call Centre Manager for their team in Dubai.

Description

* Team Management: Lead, manage, and motivate a team of 12 customer service agents and 10-15 receptionists, rotating across multiple locations.
* On boarding & Training: Develop and implement onboarding programs for new hires, ensuring all team members are trained in customer service standards, upselling techniques, and quality control measures.
* KPI Setting & Monitoring: Set and monitor KPIs for customer service, call center, and receptionist teams, with a strong focus on target setting and meeting sales goals.
* Problem Solving: Act as the primary point of escalation for customer service issues, providing quick, effective, and emotion-free solutions.
* Sales Focus: Utilize your sales experience to drive upselling efforts, ensuring the team converts leads into appointments effectively.
* Campaign Support: Assist with SMS and email campaigns to optimize their performance, ensuring they align with customer service goals.
* Quality Control: Ensure that all customer interactions are handled professionally, with a strict focus on not providing medical advice but rather focusing on lead closure and appointment setting.
* Reporting: Provide regular performance reports to senior management, highlighting successes and areas for improvement.

Job Offer

The candidate will be offered a competitive salary with benefits like Medical insurance, Flight tickets. This role is ideal for a candidate with Nursing background with sales experience to progress in their career.

Requirements:

* Nursing Background with Sales or Call Center Experience: A nurse (experience in patient care and understanding of medical environments) with experience in either sales or a call center environment is essential
* Leadership Skills: Proven ability to lead and develop teams, with a history of meeting and exceeding KPIs.
* Problem Solving: Strong problem-solving skills, with the ability to stay calm and focused under pressure.
* Communication: Excellent verbal and written communication skills, capable of conveying instructions clearly and effectively.
* Customer Focus: A deep commitment to delivering exceptional customer service in a high-end, fast-paced environment

ABOUT THE COMPANY

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

Easy Apply