Contact Center Agent | Jobs in Dubai, UAE by Allianz | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Contact Center Agent - Dubai

JOB OVERVIEW
The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service. will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. Contact Centre Agent will correspond with Care Centre Management accordingly and comply to provide a customer-oriented service at all times.

KEY RESPONSIBILITIES

- Claims Pre-certification and Adjudication with compliance to established Policy Guidelines as well as managing & providing overall guidance about Medical Cases review & authorization over Phone.
- Responding to queries regarding cover, claims, hospitalization, complaints
- Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
- Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

Requirements:

- Medical background is preferred.
- 0 - 3 years of experience.
- Experience in a customer facing role is beneficial.
- Previous experience in Call Centre environment would be beneficial.
- Experience working in pressurized environment with tight deadlines.
- Strong Knowledge of Microsoft Office (Excel, Word)
- High level of fluency in English is a must.
- Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.

ABOUT THE COMPANY

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!