Associate - Supply Planning - Faces

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing
Associate - Supply Planning Job Description
You will be responsible for ensuring the maintenance of prices in system and providing information for the estimated / actual landed costs. In addition, this position is responsible for managing the inventory operations and the monitoring of logistics operations.

Key Responsibilities

Organizational:
- Follow all relevant Supply Chain policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:
- Implement activities under minimal supervision
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

Purchase orders:
- Process all purchase orders in system, including non-good items ordered by Marketing
- Maintain up-to-date order book at all time
- Follow-up with suppliers and update system on back-orders
- Send special orders to supplier
- Follow up on deliveries with suppliers
- Item creation and pricing
- Validate local data from item master data file (newly created items) sent by MDM
- Provide all information for item creation for local purchases with no owner at the Group level (e.g. direct purchase by local teams such as watches, sunglasses for beauty stores, items in Kuwait's visitors stores)
- Maintain characteristics (traits) for item in system by location (store, warehouse), e.g. item status (discontinued/inactive), consignment flagging, etc.
- Ensure that maintenance of prices (price markdowns, promotions in stores) is performed correctly and on time in the system and conduct the proper self-checking
- Escalate issues in price maintenance (e.g. promotions) to IT and local merchandise team
- Perform correct and timely re-entry in system after error has been detected
- Perform accurate calculation on initial and revised Estimated Landed Cost
- Make a proposal to regional merchandise team on initial and revised Estimated Landed cost
- Submit to Finance the revised Actual Landed Cost if revision exceeds thresholds
- Enter the new Estimated Landed cost in the system or revised ELC after validation from Regional merchandise manager and finance
- Collect actual costs for each delivery from different sources and enter Actual Landed Cost in the system

Inventory Management:
- Execute inter-country transfers in system
- Follow-up with Logistics team on documentation and physical execution
- Perform entry of purchase orders of goods in the system correctly and in time as per instructions from local merchandise analyst
- Perform entries in system for inventory management as per instructions from local merchandise analyst (store to store transfers, store to warehouse transfers, returns to vendors, transfers of temporary stock loans to special account
- Identify reasons for discrepancies in invoice matching in system (price or quantity), make a report to regional merchandise team to take a decision on resolution if needed and introduce new invoices in system for resolution of discrepancies
- Raise replacement purchase orders or debit / credit notes in the system as per the instructions from local merchandise analyst
- Issue insurance claim for damage during delivery or defective item and liaise with insurance department if needed
- Collaborate with stock controllers, commercial teams and local merchandise analyst to identify reasons for negative stocks in the system in stores and warehouses and perform approved adjustments after resolution
- Issue orders for repairs

Stock Liquidation:
- Follow-up with Factory outlet team on transfers of items selected for liquidation
- Execute RTV in system for discontinued items
- Organize returns with suppliers and logistics
- Participate in relevant projects and community activities as and when needed

Requirements: