Associate - Ecommerce Operations

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You'll Be Doing

The Associate - E-Commerce will be responsible for managing the end-to-end fulfillment of e-commerce orders. The role ensures accuracy and timeliness in receiving, picking, packing, and shipping orders, while maintaining compliance with inventory management systems. The ideal candidate will possess a strong understanding of stock management, order processing, and e-commerce systems. This role requires close collaboration with multiple teams, including supply chain, category management, and IT support, to ensure smooth operations.

Key Responsibilities:
- Order Fulfillment: Efficiently process and fulfill online orders, ensuring all items are accurately picked, packed, and meet quality standards.
- Inventory Management: Ensure stock levels are accurately maintained in the system and stores, and coordinate replenishments to prevent shortages.
- Packaging & Compliance: Manage packaging materials, ensuring compliance with company standards for e-commerce packing. Secure necessary materials across locations.
- Collaboration with Supply Chain: Align with the supply chain and category management teams for online activation support, inventory replenishment, and material transportation.
- Marketplace Support: Provide support for marketplace vendors by managing e-commerce stocks and ensuring the timely receipt of products.
- System Accuracy: Maintain precise stock-on-hand (SOH) records, reporting any discrepancies and ensuring systems are updated in real time.
- Technical Issue Reporting: Immediately report any technical errors to the IT service desk and follow up for resolution.
- Returns Management: Handle returned orders in a timely and accurate manner, ensuring proper documentation and system updates.
- Cross-team Collaboration: Facilitate knowledge transfer across teams to ensure a hybrid approach is maintained between e-commerce and retail operations.
- Customer Service Coordination: Ensure timely packaging and collection of Click & Collect and home delivery orders, maintaining proper documentation for each order.
- Flexibility & Multitasking: Adapt to multiple tasks, working across various teams to resolve issues and maintain operational efficiency.

Requirements: