Aftersales Analytics Supervisor | Jobs in Dubai, UAE by Al Futtaim Group | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Aftersales Analytics Supervisor | Al Futtaim Automotive | Toyota & Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
Are you ready to make an impact in the world of Aftersales Business?

We're looking for a dedicated and proactive individual to join our team as a Systems & Analytics Supervisor. In this dynamic role, you will provide front-line support for Aftersales Business users on SAP and other applications, addressing issues and implementing system enhancements. The role includes maintaining master data and pricing, ensuring smooth daily operations, and analyzing aftersales performance for service and parts. You will identify market trends and opportunities in both B2C and B2B sectors to support strategic decision-making and maximize revenue.

What you will do
- Provide support on Aftersales Applications and entire retail Network.
- Regular maintenance of specific work packages in the SAP system for the Aftersales System is required.
- Assist with special marketing campaigns and accessory-related packages in the Aftersales system.
- Maintain master data and pricing details related to service operations.
- Assist in the rollout of new projects and system enhancements by conducting acceptance tests and providing end-user training.
- Collaborate with EIT to ensure the quick resolution of issues.
- Assist the Planning Manager with forecasting, budgeting, and planning exercises.
- Monitor and track KPI trends, providing insights to the Planning Manager to develop strategies to counteract negative trends or to achieve desired outcomes.
- Conduct feasibility studies to identify business opportunities in both retail and fleet operations.
- Support the operations of business systems, including calculations for incentives and rebate formulations.

Requirements:

- Extensive experience with SAP IS Auto and various business applications
- Skilled in MS Office Suite (Word, Excel, PowerPoint)
- Minimum of 5 years of demonstrated experience in the automotive industry
- Strong background in data analytics.

About the team
The role will report to Aftersales Planning Manager. You will be working in a dynamic and busy Automotive aftersales environment wherein you will be dealing directly with both internal and external customers.

- Bachelor's Degree in Commerce, Accountancy, or Business Administration.
- Over 5 years of experience in a similar role within a large organization.
- Knowledge on Business intelligence tools like Tableau, Power BI, Alrteryx
- Extensive background in analytical tasks and project management.
- Excellent communication skills and strong supervisory abilities.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

ABOUT THE COMPANY

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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