UAE, Dubai - Dubai
Dates flexible
Professional Training Course
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English
Special prices available
Course Overview
"Disagreements are inevitable, but it's how we handle them that defines us."
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This one-day workshop will teach you everything you need to know about employee dispute resolution through mediation.
This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.
Course content
LEARNING OUTCOMES:
What the peer review process is A process for employees to file grievances and for management to respond How to choose a facilitator and panel What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process What responsibilities and powers a panel should have How to apply professional questioning and probing techniques Why peer review panels fail and how to avoid those pitfalls
About Course Provider
SMART Management Training and Consultancy is a UK-based work training provider. We specialize in providing you with high-quality training and development opportunities aimed at individuals and corporates across the Gulf and Africa (UAE, GCC and Africa).
How to enroll?
Provide us with your contact details, course provider will get back to you.