Team Leader - Beauty Brands

About The Role

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

What You'll Be Doing

Functional Roles and Responsibilities

- Ensure Retail / Brand standards are maintained at all times.
- Role model and support role to team members
- Support the induction of new starters into the store
- Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
- Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
- Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
- Minimize exposure to stock loss through vigilance on sales floor
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

Requirements: