JOB DESCRIPTION / ROLE
Job Description
- Register the new awarded contracts /Change Requests (CRs) on AX system
- Gather the required approvals for the stakeholders on PAF
- Follow up with the stakeholders the COR approvals
- Responsible for Following up on managed service and Implementation of service level agreements related to operation and support contracts.
- Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or requests, and reports to the service managers as necessary.
- Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.
- Attending the meetings held between service managers and teams, register requirements, and writes MOM to be submitted to Head of services.
- Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.
- Addresses and resolves any issues and complaints.
- Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.
- Send due tasks to team members and follow up with them daily to update the plans.
- Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.
- Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria, contracts issuing, medical insurance.)
- Make filling to all necessary service contract documents (correspondences in/out, purchasing orders, petty cash, attendance reports...)
- Schedules meetings and arranges appointments in internal meetings.
- Provides instructions or information to the service team.
- Performs other related duties as required.
Requirements:
Personal Skills- Bachelor of any discipline preferable Engineering
- 3 to 4 years of related experience
Technical Skills
- Excellent communication and interpersonal skills
- Exhibits strong organizational skills
- Exhibits ability to think creatively and analytically.
- Demonstrates strong leadership skills.
- Demonstrates strong problem-solving skills.
- Good knowledge of MS Office Suite
ABOUT THE COMPANY
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.
Find Top Talent
Other jobs you might be interested in
Service Engineer Jobs in RiyadhService Manager Jobs in Riyadh
Sales Coordinator Jobs in Riyadh
Show More