Saudi National - Customer Success Partner

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!

Please note that this is a pipeline/evergreen job posting thus, candidate feedback may take longer than usual. The official recruitment begins August 2024. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Costumer Success Program starting March 2025. We will host info sessions about the Program in the months ahead.

Who you'll become

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of customer Success Manager (f/m/d).

Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:

- Specialist Customer Success Manager (S-CSM) (f/m/d) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

- Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes. They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.

The pathway you embark on, be it a Specialist Customer Success Manager (S-CSM) or an Enterprise Customer Success Manager (E-CSM) , will be determined by the depth of your work experience and unique strengths and capabilities.

Your responsibilities will include:

- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role, a critical customer facing function within our dynamic Customer Success board area.

- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

- E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.

- S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.

- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successfully completing the program, you will move into a direct customer facing CSM role in your market and continue receiving mentoring and coaching support to accelerate your growth.

Requirements: