Growth Account Manager - Consumer Industry

Growth - ICS| Account Manager - Consumer Industry | Riyadh

Deloitte, established globally in 1845, is the world's largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.

Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 96 years, we have served as trusted advisors for clients. Deloitte's presence in the region has contributed to the advancement and growth of the professional services industry in the region.

We have received numerous awards in the last few years, such as Brand Finance's strongest and most valuable "commercial services" brand in the world (2022), the Great Place to Work® and Best Workplaces™ in the UAE (2022), the Great Place to Work® and Best Workplaces™ in the KSA (2022), and "World's Most Attractive Employers" (2022). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

- Lead the way
- Serve with integrity
- Take care of each other
- Foster inclusion
- Collaborate for measurable impact

During your tenure as an Account Manager supports the leadership team of the key accounts which includes the Lead Client Service Partner (LCSP) as well as Lead Business Partners (LBPs). She/He plays a crucial role in overseeing and optimizing the pipeline of projects and initiatives related to the key consumer industry accounts within Middle East primarily focused in the Kingdom of Saudi Arabia (KSA). This Internal Client Services (ICS) position requires passion for the consumer industry, and adequate understanding of automotive, aviation, hospitality and retail sectors, analytical reasoning, and critical thinking. To succeed in this role, you will have to build strong relationships with all account stakeholders - the leadership, the client service team, and the client procurement to support account growth strategy; proactively navigate and collaborate across wider firms' network as you will be reliant on its support in daily account management operations; learn from best practices and proactively suggest new initiatives in the account. This internal role is based in Riyadh.

Key Responsibilities

Client Portal Management :

- Manage activities on procurement portals in relation to RFPs, questions and responses and proposal submission
- Distributing RFPs and related information, coordinating with the account team and project teams
- Coordinating with the project teams to ensure RFP package complete and ready for submission on time (no requirement to be involved in preparation of materials)
- Submission of requests from project teams
- Maintenance of RFP tracker
- Main point of contact between key accounts (RFP Owner) and Deloitte for all RFP communications
- Oversee and manage client vendor portals ensuring timely updates
- Work closely with Deloitte Finance Departments to collect certificates for vendor portal monthly updates to ensure the smooth running of the portal and raise any issues
- Manage vendor registrations for new companies

Pipeline Management & Analysis :

- Manage pipeline updates on Jupiter
- Prepare regular analytical reports (Excel/MS Office/PPT) and updates for leadership, summarizing the status of ongoing projects, key milestones, and any issues or opportunities- amongst other reporting needs.
- Cooperate with project teams and collect information to respond to client requests
- Maintain contact with procurement teams and key clients
- Produce and distribute weekly News Media report on key accounts
- Maintain and update key account team onboarding deck
- Produce and distribute Win Notes and key accounts Monthly Newsletter
- Collect Deloitte credentials with key accounts
- Track performance progress against the plan
- Support Account Labs and Global Meetings event content and logistic arrangements

Leadership Capabilities:

- Build own understanding of our purpose and values; explores opportunities for impact
- Demonstrate strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
- Understand expectations and demonstrates personal accountability for keeping performance on track
- Actively focus on developing effective communication and relationship-building skills
- Understands how their daily work contributes to the priorities of the team and the business

Requirements: