Floor Supervisor

Company Description

What is in it for you:

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Your team and working environment:

Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world

Job Description

- Responsible for smooth operation of the floor assigned.
- Supervise Room Attendants
- Organises and facilitates the room making process.
- Daily allocation of rooms and deep cleaning tasks to Heartists.
- Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Ensures that the entire operation is performed as per the laid down standards.
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards.
- Aware of all room categories and amenities.
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost and found procedures.
- Report maintenance issues to Maintenance/Engineering Department.
- Assist Housekeeping Manager with training requirements.
- Represent the needs of the team to others in the hotel.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Ensures Housekeeping Heartists are familiar with in house facilities for the purpose of assisting guests and to ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- Ensure a close co-ordination with the Front Office, Engineering, Food and Beverage ,Security as well as the Guest Relation regarding usual and unusual guest requests
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary and set performance targets for all Heartists, constantly monitor and increase productivity and as well helps Heartist improve their skills and provides support for career development
- Ensure the strict control of room keys and section keys and a proper coverage, supervision of the Housekeeping sections at all times and implement and follow up daily check lists
- To implement housekeeping related HACCP procedures and involved in sustainable development and to apply energy and waste management.
- To act as a representative of the Management when dealing with guest complaints or if an Heartist of the Housekeeping is facing difficulties that she/ he cannot solve on her/ his own. And ensure that all Heartists are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
- Flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To respect Lost and Found procedures.
- Diagnose problems and thoroughly analyze information to guide decision making ,Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions
- Guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards and monitoring Heartist to ensure guest receive prompt and courteous service and attention and particularly those of priority members, known repeat guests and other VIP's receive special attention
- Supervise that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules and offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction
- Make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance. To follow up on the out of service rooms. And ensure proper linen supply for the designated floors
- Monitor Housekeeping Heartist to ensure rooms, Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
- Generate new ideas and encourage creativity from your Heartist team and recognize the need for new and modified approach
- Guarantees that rooms are cleaned and services provided to the highest standards.
- Ensures that brand standards and procedures are duly respected, implemented and updated
- Demonstrate co-operation and trust with colleagues and across departments to deliver positive results
- Interact with department and hotel Heartist in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
- Be comfortable and effective in an environment of ambiguity or change
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
- Rotates Heartists to different job whenever he/she consider it appropriate
- To have a complete knowledge of chemical products and their proper and economical use.
- Schedules routine inspections by Housekeeping Supervisor , of all housekeeping areas including occupied and non-occupied rooms
- Schedules department personnel in accordance with projected occupancy and business activity to insure utmost operating efficiency and consistent with good service and quality
- To follow up daily check lists.
- To respect schedules, terms and deadlines as agreed with the Management.
- To attend a daily line up briefing with the Housekeeping and Laundry team to recapitulate tasks and activity.
- To provide and ensure a proper use of the telephone etiquette as per Pullman standards.
- Inspire others to excel by clearly communicating business values and direction, recognizing good performance.
- Develop potential of others through coaching and development opportunities to build organization capability for the future
- Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
- Fluent in Engilsh

Requirements: