Director of Housekeeping | Jobs in Riyadh, Saudi Arabia by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Director of Housekeeping - Sofitel Riyadh

Job Description

Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service
- Ensure service and production is provided in the proper manner, and with the usual high standards of a Accor Hotels. Understand, maintain and execute operational manuals and guidelines
- Supervise and develop personnel in the department to their maximum effectiveness
- Select and recruit qualified people
- Orient new personnel with situations, facilities and operating hours
- Initiate an effective training program, both formal and on the job
- Develop knowledge and skills of employees
- Familiarise employees with opportunities for progress and ensure proper advancement
- Understand and control cost, detects waste in productivity in terms of minutes, methods, money, machines, and materials and takes the proper action
- Be aware and initiate improvements. Look and listen to everything with an open mind. There are always ways to improve
- Establish safe working conditions and practices. Ensure proper cleanliness in all areas
- Require staff to wear proper apparel at all times
- Create progressive reporting relationships with supervisors and subordinates
- Communicate clearly
- Ensure understanding of desire objectives

Maintain a high quality of housekeeping standards in:
- Rooms
- Linen and Uniforms
- Valet and seamstress
- Lost and found
- Laundry
- Janitorial and contract cleaners

- Ensure that all these departments look after their equipment and treat it with respect. Cleanliness in all areas is of the utmost importance. Ensure proper maintenance
- Develop decision-making and problem-solving skills. Delegate effectively by:
- Transferring specific responsibilities
- Giving sufficient authority to carry out the desired task.
- Holding employees accountable for carrying out responsibilities and exercising authority
- Administer labor relation functions
- Undertake a public relations role in representing the hotel as a member of management

Requirements:

- Minimum of 5 years' senior leadership experience in housekeeping
- Previous experience in luxury hotels required.
- Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
- Diploma or degree in Hospitality Management or related discipline a strong asset
- Excellent communication skills, must be able to communicate with others effectively.
- Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination.
- Ability to analyze data and trends and create strategies for improvement.
- Strong administration and organizational skills are required.
- Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
- Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, HotSOS and Excel

Additional Information
Arabic speaking skills would be an asset.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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