Customer Success Partner | Jobs in Riyadh, Saudi Arabia by SAP Middle East & North Africa | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The Customer Success Partner (CSP) - SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through SAP Signavio and to ensure that the customers deploy and use of all their entitled subscription software. The CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.

Role Description:

- Manage the overall customer relationship in close alignment with sales.
- Accountable for customer's overall success, including renewals, adoption of SAP Signavio's solutions, customer health, and satisfaction.
- Develop a joint success plan based on customer's business goals.
- Maintain strategic alignment with customer and drive goal achievement.
- Conduct periodic customer reviews.
- Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
- Identify upsell opportunities.
- Act as an interface between product management and the customer to drive product development
- Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio's Product team.
- Collaborate with Professional Services for customer enablement and deployments.
- Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

Requirements:

Experience:

- 5+ Years' experience in business process management or process consulting
- Prior experience in Customer Success Management, Technical Account Management.
- Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
- Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
- Deep understanding of Saas Business Process Management technology or closely related.
- Demonstrated ability to manage priorities in complex problem-solving scenarios.
- Fluent in English. Arabic would be a plus.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

ABOUT THE COMPANY

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.