Assistant Guest Service Manager | Jobs in Saudi Arabia by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Job Description

- Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
- Ensure that all guests receive a warm welcome friendly and memorable welcome
- Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests' needs and expectations are met throughout their stay.
- Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management.
- Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
- Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities.
- Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required.
- Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to
- Promote Trump International Golf Links' facilities and conduct accommodation and facilities tours for potential guests
- Ensure that the front of house and guest areas are well maintained at all times
- As required assist with the co-ordination and delivery of dining, events and food & beverage service.
- Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team.

Requirements:

- Previous experience within the hotel, leisure or hospitality industry (preferably within a luxury four star property would be a distinct advantage)
- High standard of personal presentation
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and a practical approach to problem solving
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Apply