JOB DESCRIPTION / ROLE
Job Purpose Statement:
The ideal candidate will be handling the company's flagship lounges and will be responsible for strategic planning & execution, relationship management, sales & revenue growth, customer satisfaction, collaboration & coordination, reporting & analysis, market & industry knowledge, contract & pricing management, budget management, training and development.
Roles & Responsibilities:
• Building and maintaining strong, long-lasting customer relationships: Regularly engaging with key clients to understand their needs, preferences, and expectations.
• Acting as the main point of contact: Serving as the primary liaison between the client and internal teams.
• Developing account strategies: Creating detailed plans to achieve short-term and long-term goals for each key account.
• Implementing strategic initiatives: Ensuring that strategic plans are executed effectively to meet client expectations and organizational objectives.
• Identifying opportunities for growth: Proactively seeking ways to expand the business with existing clients through upselling and cross-selling.
• Meeting sales targets: Ensuring that revenue targets and quotas are met or exceeded.
• Ensuring customer satisfaction: Regularly assessing and addressing client satisfaction to ensure a positive experience.
• Managing client issues: Handling and resolving any problems or complaints promptly and effectively.
• Working with internal teams: Coordinating with marketing, product development, and other departments to ensure that client needs are met.
• Managing internal resources: Allocating company resources to maximize client satisfaction and success.
• Monitoring performance metrics: Keeping track of key performance indicators (KPIs) and other relevant metrics.
• Preparing reports: Providing regular updates to senior management on account status, sales forecasts, and progress against targets.
• Staying informed: Keeping up-to-date with industry trends, market conditions, and competitor activities.
• Advising clients: Offering insights and recommendations based on market knowledge to help clients achieve their business objectives.
• Negotiating contracts: Working with clients to negotiate contract terms and conditions that are mutually beneficial.
• Managing pricing strategies: Ensuring that pricing strategies are aligned with organizational goals and market conditions.
• Managing budgets: Overseeing the budget for key accounts to ensure cost-effective delivery of services.
• Providing training: Offering training and support to clients on products and services.
• Continuous improvement: Pursuing professional development opportunities to stay proficient in key account management practices
Requirements:
Minimum Requirements:Qualifications:
• Bachelors Degree (minimum requirement), Master's degree, or relevant studies
Years and Nature of Experience:
• At least 5 years of experience in the same field or industry
• Excellent customer service
• Strong communication skills
ABOUT THE COMPANY
Service
Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.
Knowledge
Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.
Care
At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.
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