Rooms Division Manager

What do we expect from you?

Under the general guidance of the General Manager or any other authorized by the management, The Rooms Division Manager is responsible for the Rooms Division in the Hotel, and an active member of the Executive Committee, and a key member of the pre-opening team, the Rooms Division Manager will oversee the effectiveness of guest service, colleague performance and development and service enhancements. The position will be responsible for the day to day operation of Front Office, Guest Services, Housekeeping, and Spa.

In your role you will work closely with our team in Sales, Revenue Management and Reservations, to drive the Hotel occupancy and rates. Therefore it is important to have an understanding of market trends, while having the ability to develop and implement concepts and services which are innovative and in line with our marketing strategy in a highly competitive market.

How your day looks like?

- Maintaining and further enhancing our strong focus on The Guest Experience by ensuring standards compliance and guest satisfaction across the division
- Developing strong guest relationships and ensuring prompt and effective service quality
- Managing and developing a strong team of Rooms Division Managers including providing performance feedback and regular reviews
- Managing the finance function of the Rooms Division. This includes analyzing monthly P&L reports, setting and controlling labor standards and other expenses, preparing the annual budget and achieving revenue goals.

Requirements: