JOB DESCRIPTION / ROLE
We are seeking a dynamic and detail-oriented Reservations Intern to join our team. You will assist in the management of reservations, ensure accuracy in booking details, and provide excellent customer service to our guest. This internship offers a hands-on experience in the hospitality industry, with opportunities to learn about various aspects of reservations management.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer exceptional, friendly and engaging service
- Assist in processing reservations requests via phone, email, and online booking systems.
- Maintain accurate records of all reservations and ensure that all data is entered correctly in the system.
- Communicate with clients to confirm bookings and provide information about availability, pricing, and services.
- Coordinate with other departments to ensure smooth and efficient handling of all reservations.
- Resolve any issues or discrepancies related to bookings in a timely and professional manner.
- Provide exceptional customer service and support to clients during the reservation process.
- Participate in team meetings and training sessions to enhance your knowledge and skills.
Requirements:
- Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.- Strong attention to detail and excellent organizational skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team. - Customer service experience is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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