Health Club Receptionist | Jobs in Qatar by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Health Club Receptionist

Responsible for greeting members and guests, managing front desk operations, answering inquiries, and providing a welcoming atmosphere. The role involves administrative duties, customer service, and ensuring the cleanliness and orderliness of the reception area.

- Greet and welcome members and guests as they arrive.
- Provide information about the club's facilities, programs, and services.
- Address and resolve member inquiries, complaints, and issues promptly and courteously.
- Answer phone calls, emails, and other communications.
- Schedule appointments and manage bookings for classes, personal training sessions, and other services.
- Process membership applications, renewals, and cancellations.
- Maintain and update member records in the club's database.
- Ensure the reception area is clean, organized, and presentable at all times.
- Monitor and maintain inventory of office supplies, brochures, and promotional materials.
- Monitor access to the club, ensuring only authorized individuals enter.
- Enforce club policies and procedures to maintain a safe and secure environment.
- Respond to emergencies and assist with evacuation procedures if necessary.

Requirements:

Qualifications

- Previous experience in a customer service or receptionist role, preferably in a health club or fitness center.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and familiarity with member management software.
- Ability to multitask and handle stressful situations calmly and efficiently.
- Friendly, outgoing, and professional demeanor.
- Basic knowledge of health and fitness is an advantage.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.