Food & Beverage Captain

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Position Overview:

The Food & Beverage Captain at Raffles and Fairmont Doha will oversee the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.

Key Responsibilities:

Team Leadership:

- Supervise and lead the F&B team, providing guidance, training, and support.
- Assign duties and responsibilities to team members to ensure smooth operations.
- Foster a positive work environment and promote teamwork and collaboration.

Guest Service:

- Ensure that all guests receive prompt, courteous, and professional service.
- Address and resolve guest complaints and issues efficiently.
- Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.

Operational Management:

- Oversee the setup, operation, and closing procedures of the restaurant.
- Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
- Ensure that all equipment and facilities are in good working condition.

Order and Inventory Management:

- Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
- Assist in managing inventory levels, placing orders, and receiving supplies.
- Monitor stock levels and minimize waste.

Training and Development:

- Conduct training sessions for new hires and ongoing training for existing staff.
- Ensure team members are knowledgeable about menu items, specials, and promotions.
- Provide feedback and coaching to improve performance and service standards.

Reporting and Documentation:

- Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
- Prepare and submit reports to the F&B Manager as required.
- Assist in budgeting and financial planning for the F&B department.

Requirements: