Assistant Outlet Manager

Company Description

From high-octane lobby socializing to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region

Job Description
What do we expect from you?
Under the general guidance of the Restaurant Manager, you will manage and develop the restaurant food and beverage standards and ensure maximization of departmental profits. You will optimize guest satisfaction through consistent high operating standards, carry out management shifts, and take responsibility for the entire operation.

How your day looks like?
- Ensure the day-to-day operation is smooth in the restaurant.
- Assist the leadership team of the restaurant in achieving high guest satisfaction.
- Guide and lead the server in the restaurant.
- Perform the duties of Manager on a regular basis.
- Maximize sales potential and encourage upselling in order to maximize rates.
- Ensure cash floats are secured at all times.
- Work within budgeted costs.
- Minimize abuse of operating equipment.
- Ensure that requisitions for supplies are completed, delivered, and accounted for.
- Minimize the use of overtime.
- Ensure that there is enough operating equipment at all times.
- Record all voids and report any payment discrepancies to the Restaurant Manager.
- Follow company procedures when handling cash, credit cards, and cheques.
- Address guests concerning all complaints and report all complaints to the Manager.
- Liaise with colleagues over guests' requirements and needs.
- Ensure handover at shift end and beginning.
- Liaise with the Head Chef on a regular basis.
- Liaise with Reception on a regular basis.
- Gain customer feedback at all times.
- Complete a full report of the day's events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests, and inquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests' needs and requirements in order to ensure an efficient and friendly service.
- Have a fanatical focus on quality and consistency in all areas, including food and beverage quality, guest service, cleanliness, etc.
- Support all other revenue centers in the hotel such as Rooms and Events.
- Be results-driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings, and other meetings as required/requested.
- Undertake regular inspections to ensure that the company's assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers.
- Carry out any other duties as are within the scope, spirit, and purpose of the job as requested.

Requirements: