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Nashwa ElShafey
Customer Service Representative, Teleperformance DIBS
Dubai, UAE
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Experience
- Apr, 2020 - Present
- Dubai, UAE
Customer Service Representative
TPDIBS
- Jan, 2020 - Apr, 2020
- Abu Dhabi, UAE
Customer Service Representative
Al Futtaim Group
- Aug, 2018 - Aug, 2019
- Ras al khaima, UAE
Senior professional trainer
Sutherland Gobal Services
- Jan, 2017 - Aug, 2018
- Dubai, UAE
Regional Contact center trainer
OSN
- Jun, 2016 - Dec, 2016
- cairo, Egypt
Contact center supervisor
Teleperformance
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Education
- Sep, 2017 - Dec, 2020
Master (MSc/MA), MBA
Northampton university UK, NA, United Kingdom
- Sep, 2007 - Jul, 2011
Bachelor(BSc/BA), computer science
higher institute of computer science and information system, cairo, Egypt
Certificates
- 2016
Train of trainer
Mentercise, Egypt
- 2016
contact centre supervisor
teleperfomance egypt, Egypt
- 2016
public speaking
american chambre of comerce Egypt, Egypt
- 2014
TICO
travel council of Canada, Egypt
- 2008
communication skills
UK girls guide associate, Egypt
IT Skills
Languages
Arabic, English
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