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Haytham Mabrouk
IT Infrastructure and Services Deliver Manager, Alcon Services AG
Dubai, UAE
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Experience
- Oct, 2019 - Present
- Dubai, UAE
Service Delivery Manager
Alcon Services AG
- Jan, 2012 - Present
- Dubai, UAE
IT Manager
Robert Bosch Middle East
- Jul, 2011 - Jan, 2012
- Dubai, UAE
Assistant IT Manager
Raffles Hotel (Dubai, UAE)
- Jan, 2011 - Jun, 2011
- Dubai, UAE
Network Administrator
Takaful Emirate - Insurance PSJC (Dubai, UAE)
- Sep, 2008 - Jan, 2011
- Dubai, UAE
Complex IT Assistant
The Westin Dubai & Le MĂ©ridienMina Seyahi Beach Resort & Marina
- Jun, 2006 - Aug, 2008
- Dubai, UAE
IT System Engineer
Yousef Al Sharif Associates, Dubai, UAE
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Education
- Oct, 2018 - Dec, 2019
Master (MSc/MA), M.S. - Information Systems Management
University of Liverpool, UK, Liverpool, United Kingdom
- Sep, 1998 - Oct, 2004
Bachelor(BSc/BA), Computer science
University of Ain Shams, Cairo, Egypt
Certificates
- 2013
ITIL V3 (Foundation) Certificationin ITSM
Sites Power /ITIL Foundation, UAE
- 2009
Cisco Certified Network Associates
August, UAE
- 2008
MCSE 2003 - Certified
June, UAE
- 2006
Six Sigma Project
Oct, UAE
IT Skills
IT Operations Management, Communication Skills, Client Interaction/Support, Project Management, Network Management, Leadership Ability, Analytical Thinking, Vendor/Stakeholder Management, Troubleshooting / Technical Support, Team Building and Development
Languages
Arabic, English, German
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