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Anna Belikova
Customer Experience/ Customer Journey Manager, IYNO (IT-platform for development industry, b2b)
Dubai, UAE
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Experience
- Apr, 2022 - Present
- Moscow, Russian Federation
Head of Customer Experience Management
IYNO - IT SaaS-platform for constriction industry
- Oct, 2019 - Oct, 2020
- Moscow, Russian Federation
Head of Customer Experience Management sector
Severstal - Russian steel and mining company
- Apr, 2018 - Oct, 2019
- Moscow, Russian Federation
Head of Customer Experience group
Orange Business Russia - Russian office of global OBS, telecom and IT- services provider
- Aug, 2011 - May, 2017
- Moscow, Russian Federation
Customer Experience Survey manager
Volkswagen Group Russia - Russian NSC of VAG car-concern
- Aug, 2010 - Jun, 2011
- Moscow, Russian Federation
Contact-Center projects coordinator
Teleperformance Russia - Russian office of global Teleperformance, outsourcing contact-center
- Oct, 2009 - Aug, 2010
- Vladimir, Russian Federation
Marketing analyst freelancer/ Home office
Marketing research agencies: ROIF Expert, VladVneshService - Business consultant companies
- Jul, 2007 - Sep, 2009
- Vladimir, Russian Federation
Senior marketing analyst
ABI Product - Russian meet and frozen goods production company
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Education
- Sep, 2002 - Jul, 2007
Master (MSc/MA), Management
Vladimir State University, Vladimir, Russian Federation
Languages
Russian, English
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