Floor Supervisor

JOB DESCRIPTION / ROLE

Employment: Full Time

We are seeking an experienced and dedicated Floor Supervisor to join our team in the food & beverage industry in Oman. The ideal candidate will be responsible for overseeing the day-to-day operations of the floor, ensuring exceptional customer service, and leading a team of service staff to deliver a memorable dining experience to our guests.

Responsibilities:
- Oversee the smooth operation of the floor, including seating arrangements, table turnovers, and guest service
- Train, mentor, and supervise the service staff to maintain high standards of service and professionalism
- Ensure adherence to company policies, procedures, and health and safety regulations
- Handle guest inquiries, concerns, and complaints in a professional and efficient manner
- Monitor and maintain the cleanliness and organization of the dining area
- Collaborate with the kitchen and bar staff to coordinate seamless service and maintain guest satisfaction
- Assist in inventory management, ordering supplies, and controlling costs
- Contribute to the development and implementation of strategies to enhance the overall guest experience

Requirements:

- Proven experience as a Floor Supervisor or similar role in the food & beverage industry
- Excellent leadership and interpersonal skills with the ability to motivate and inspire a team
- Strong understanding of restaurant operations and service standards
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to handle high-pressure situations and resolve conflicts effectively
- Knowledge of health and safety regulations and willingness to uphold them
- Excellent communication and organizational abilities
- Flexibility to work in a dynamic and fast-paced environment
- Relevant certification or training in hospitality management is a plus

Salary:
OMR 600 to 650 per month inclusive of fixed allowances.

ABOUT THE COMPANY

We are reputed and vibrant Lebanese Casual Dining restaurant located in Salmiyah, Kuwait, known for our exquisite menu, exceptional service and inviting ambience and we have become a favorite dining destination for locals and visitors alike.

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