Retail Lead

- Prepare action plans and strategies needed to maintain positive shops' performance as well as assisting the Retail Manager in setting the seasonal projections
- Manage the opening of new stores by coordinating and following-up closely with the concerned departments and manage the closing of existing ones
- Provide analysis to Retail Manager and Brand Manager in relation to stock levels, discounts, collection etc. and coordinate with Brand Manager to take appropriate action in a timely manner
- Conduct market analysis to monitor competitors' strategies and plans and suggest contingency plans
- Assist the Retail Manager is developing the business plan and strategy for the local operation
- Ensure adherence to the customer service standards and enforce enhancements where needed
- Coordinate and work closely with Shared Services Center to ensure that all operational functions are completed effectively and on time; create and implement a set of operational metrics measuring the effectiveness of the department
- Conduct regular field visits to the stores to identify any concerns and provide the needed support, while ensure to report findings and recommend the necessary rectifying actions
- Assist in recruiting, training, motivating and evaluating his/her team to ensure that the department has the necessary skill base

Requirements: