Guest Service Agent | Jobs in Kuwait City, Kuwait by AccorHotels | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

Key Responsibilities

- Manage arrivals and departures of everyone visiting our hotel
- Provide exceptional guest service by responding to guest requests efficiently and courteously
- Maintain a high level of professionalism and accuracy with all accounting functions
- Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met.
- perform rotation duties as assigned including night audit.
- Actively resolve guest issues and challenges presented on shift

Requirements:

- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages especially Arabic are a plus
- Impeccable grooming and presentation
- Excellent organisation and time management

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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