Reservations Agent

Duties and Responsibilities and essential job functions include but are not limited to the following below points on the same time to handle reservation requests from individuals, companies and travel agents, received either by telephone, fax, E-mail, or any other communication tools like LQA and JD power to maintain Fairmont high standards of service and hospitality at all time.

Duties and Responsibilities:

- Book and enter room reservation requests using the Property Management System.
- Process reservations by mail, telephone, e-mail, fax or any OTA's System.
- Process reservations from sales offices, other hotel departments and travel agents or company.
- Knowledge of available room types, as well their location and layout.
- Knowledge the selling status, rates and benefits of all packages.
- Knowledge of hotel facilities.
- Handling guest special requests, preferred room type, offering smoking or non-smoking room.
- Offering Hotel policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy.
- Communicate with other departments for VIP guests, or any special requests to be arranged by other departments.
- Co-ordinate airport pickups and other transportation requests.
- Enter rooming lists while ensuring accuracy, as required.
- Update reservations ensuring a flawless check in and check out process.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Liaise with Sales and other departments as required.
- Answer telephone and email inquiries in a timely manner (when the working hour time).
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Handling reservation filing procedures.
- Prepare daily reservation file, to be delivered to the Front Desk.
- Follow all safety policies.
- Other duties as assigned must be followed.

Requirements: