Senior Product Manager Professional Services

about the role

Main missions:
- Manage offers development and evolutions from creation to launch,
- Define the product vision, roadmap and features considering customers and sales channels inputs and feedbacks,
- Take into account customer journey, digital journey, SLA
- Ensure the value is released on time, with the support from a project manager,
- Manage the offers lifecycle,
- Propose, contribute and enforce our marketing strategy allowing to reach our objectives in terms of revenues, customer satisfaction and operational improvements.

Main activities:
- Anticipate market evolutions (customer needs, competition, etc...),
- Benchmark with our competitors,
- Contribute to marketing strategy and propose offers evolutions that will be in line with revenues expectations and BU profitability.
- Focus on customer needs with modern methods such as Design Thinking,
- Develop new offers (or offers evolution) in line with SAFe methodology, and in coordination with other marketing teams, IT (CTIO) and operations (GDO).
- Identify the Business Hypothesis and build the Lean Business Case,
- Define the product vision, value proposition, high-level roadmap, and MVP (Minimum Value Proposition),
- Right SAFe Epics, Features, and User Stories,
- Prioritize the product backlog based on SAFe methodologies (WSJF),
- Coordinate with Sales channels to align on priorities,
- Participate in the Product Increment Planning,
- Develop the MVP and learn from the ground to pivot or persevere.
- Anticipate economic and financial performances of our offers, by building-up the Business Case with finance,
- Manage offers economic piloting (budget follow-up, profitability, gap analysis, proposal and improvement plans),
- Support and animate operations and channels

Requirements: