Product Owner - Senior

about the role

As part of the Customer Journey Factory leading the portfolio "I need help and I manage" DAA team is executing the Service Management & Monitoring programs
The Senior Product Owner Manage backlog for different platforms, collect & analyse business requirements from business owners. Translate business requirements to understandable user stories as input to development process. Prioritize backlog to balance between business ambition and development capacity

The Product Owner owns the product knowledge (The current features, the latest product updates, and the product evolution plan. He/she shall participate in setting the product strategy and controls the product backlog. Product owner is the gateway between the business stakeholders (project managers, technology consultants, pre-sales consultants, product managers, etc.) and the scrum team

Mission:
- Business & Technical evaluation of product development and changes requirements
- Understanding and anticipating the business needs to more effectively manage the development process
- Trigger technical requirements as enablers to business needs
- Lead technical & business scope definition of Interfaces between different platforms
- Accountable for design simplification and scalability
- Collect new product development requirements, qualify and prioritize them.
- Act as key member of IT (Scrum team) Create USs story, guide Design and Development teams to understand the needs and prioritize USs
- Features prioritization and backlog management for shared platforms
- Act as the main link between key stakeholders to harmonize decision making
- Accountable for each stage of the development process and the final product. They take a primary role in inspecting and evaluating product progress through each iteration.
- The product owner makes the judgment call on the performance, and gives go ahead between process phases.
- Contribution in platform capacity management, change and release management, quality assurance
- Communication management for platform major and minor changes with customer & Impacted users.
- Work with product manager to set the product strategy and future vision
- Contribute to Knowledge Management Systems, product and service launch information and case studies.
- Interlock with product team regarding roadmap fine-tuning and potential product extensions.
- Demo platform ownership.
- Accountable on operations and CSMs training.
- Participate in Bid support process including pricing for standard requirements.
- Participate in new requests for new functionality and coordinate the evaluation of implementation alternatives mainly in the context of TTM or agile projects.
- Align with the business on development team pipeline (Backlog, releases and sprints) to avoid planning conflicts.
- Agrees with the scrum team about the done definition on the level of the story, sprint and release.
- Clearly communicate the scope and the Goal of the release to the agile teams.

Key accountabilities:
- Develop & maintain product catalogue up to date
- Attend backlog refinement & scrum meetings
- Review and monitor development and test plans
- Problem resolution & escalation
- Participate in UAT if needed
- Set regular calls with business owners for backlog maturation
- Update tracking tools like Jira, ...

Requirements: