Learning & Development Coordinator

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.
Join us and become a Heartist ®.

Job Description

- Assist in preparing the Annual Training Plan based on Hotel's mission, vision, strategies, and business objectives.
- Conduct off the job training sessions based on performance deficiency or development needs noticed.
- Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching.
- Conduct induction for new hires.
- Design, develop, and produce training materials and hand-outs for training programs.
- Follow up with employees to assure the implementation of learned skills and techniques.
- Observe employees' performance improvement.
- Maintain attendance records for all employees.
- Schedule training dates & programs with external training providers.
- Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards.
- Assist in developing the training plan.
- Select employee participants in collaboration with manager's nominations.
- Select and specify any materials, books or other collateral required in the instruction process.
- Evaluate and make recommendations on training material and methodology.
- Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight, and build trust.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, or moving objects out of the way).
- Assist other employees to ensure proper coverage.
- Welcome and acknowledge each and every person with a smile, eye contact, and a friendly verbal greeting, using the person's name when possible.
- Speak using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Talk with and listen to other employees to effectively exchange information.
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Ensure that hourly employees are trained.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
- Develop and maintain positive and productive working relationships with other employees and departments.
- To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
- To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
- To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
- To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
- Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.

Requirements: