Head of Managed Applications Cloud Expertise | Jobs in Cairo, Egypt by Orange | Apply Now

JOB DESCRIPTION / ROLE

Employment: Full Time

about the role

Key Tasks and Responsibilities

Operational lead:
- Leading multiple teams to ensure compliance to performance management targets and end-user/business satisfaction.
- Accountable for the queues management under MAC responsibility according to the OLA, SLA, and the Incident handling policy following an appropriate business sense to treat urgent incidents of high business impact.
- Review all necessary reporting to ensure operational, KPIs and end-user support targets are met.

Management:
- Ensure all direct managers are leading/managing their teams towards CIO objectives.
- Conduct direct managers' performance reviews following company policy.
- Development of team and the direct managers to ensure skill levels match both current and future operational and customer requirements.
- Ensure staff has acquired and applied knowledge of new technical documentation and processes for current and new applications under scope.

Continuous improvement and transformation:
- Work closely with Crisis Management Team and Application teams to enhance the value added of the MAC Teams.
- Feedback to Portfolio/Departmental management on actions to improve.
- Work closely with Design Authority to gain more Cloud/Elastic knowledge.
- Take corrective actions when necessary and work with the QoS & Reporting team to identify areas of improvement.

Representative:
- Represent the MAC teams at required meetings with other teams and entities.
- Undertake any other reasonable task as requested or deemed necessary by departmental management.

Requirements:

Skills and qualifications
- Excellent Management/Leadership Skills
- Excellent understanding of cultural differences and diversity.
- Excellent functional understanding of some of the main telecommunication operations functions (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Big Data, and Billing)
- Excellent Coaching and mentoring skills.
- Excellent organizational and communication skills.
- Teamwork, Simplicity, Agility, Flexibility, Adaptability, result-driven, and Autonomous.
- Presentation skills.
- Prioritization and time management
- Proactive, self-motivated, and determined attitude.

Educational background:
- B.Sc. in computer science or equivalent
- Fluent in English, French is a plus

Professional Experience:
- 10+ years' experience in the IT industry.
- 5+ years' experience in management/leadership.

department
Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

ABOUT THE COMPANY

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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