JOB DESCRIPTION / ROLE
Job Description
* Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Thanks guests with genuine appreciation and provides a fond farewell.
* Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.
* Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company's policies and procedures.
* Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
* Works in coordination with all departments and ensures the flow of necessary information.
* Follows the VIP procedures and greets VIP guests and bids them farewell
* Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor about the atmosphere.
* Responds to guest inquiry forms and all written suggestions, complaints etc.
* Takes part in training programmes and departmental internal communication meetings.
* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
* Carries out all responsibilities related to the quality management systems implemented at the facilities.
* Carries out all other duties assigned by managers and hotel management not specified in the job description. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor about the atmosphere.
Requirements:
* Education: at least High school* Experience: At least 2 years of experience in the industry.
* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.
*Courses and Training: Prior attendance in seminars and trainings related to the job.
* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
* Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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