Restaurant Area Manager

The Restaurant Area Manager plays an essential role in overseeing the operations of multiple restaurant brands within Camp Lemonnier, Djibouti; ensuring each store meets the brand’s standards for quality, service, and profitability. This position involves a blend of strategic planning and on-the-ground leadership, with responsibilities that include guiding Restaurant General Managers, coordinating with human resource, marketing, and finance teams, and implementing policies that enhance customer satisfaction and operational efficiency. By maintaining a consistent customer experience across all stores and fostering a positive work environment, the Restaurant Area Manager contributes to the sustained growth and success of the business, making it a rewarding career for those with a passion for the hospitality industry.

Restaurant Area Manager Job Duties
• Oversee daily operations across multiple restaurant stores to ensure each meets the brand’s standards for food quality and food safety, customer experience, and store cleanliness.
• Develop and implement strategies for sales growth and profitability enhancement within each restaurant under management.
• Assist the HR Department with the recruitment, deployment, onboarding, training, and mentoring of restaurant managers and associates, ensuring a high level of team performance and customer service.
• Monitor financial performance, including revenue, expenses, and budgeting, for each location to achieve financial targets.
• Coordinate with the marketing department to implement promotional activities and events that drive customer traffic and sales.
• Ensure compliance with all health, safety, and sanitation regulations across all stores to protect customers and associates.
• Facilitate communication between the corporate office and restaurant managers, acting as a liaison to ensure policies and initiatives are correctly implemented.
• Analyze customer feedback and customer experiences to identify areas for improvement or innovation within the restaurant offerings or service.
• Monitor building and facility maintenance to ensure all equipment is maintained, operational, and in good working condition.
• Managing the stores’ weekly rosters to ensure adequate coverage throughout the day without compromising the delivery service, store cleanliness, and receiving of stocks.
• Perform other duties as assigned

Multi-Unit Operations Management: Coordinating and overseeing the operations of multiple restaurant units efficiently requires familiarity with each store’s unique challenges and opportunities. Implementing standardized processes to ensure consistent quality and service across all units is crucial, while also adapting strategies to meet local market demands and maximize profitability.

P&L Accountability: Managing the financial health of multiple restaurants involves a meticulous approach to overseeing income and expenses, which directly impacts profitability and operational sustainability. Restaurant Area Managers need to analyze financial reports, identify trends, and implement cost optimization strategies to enhance revenue across their locations.

Staff Training & Development: A priority is ensuring teams are equipped with the latest operational playbook, service standards, and health regulations through comprehensive training programs. It is also important to offer ongoing professional development opportunities to foster career growth and maintain high levels of associate motivation and retention.

Customer Service Excellence: Surpassing each customer’s expectations requires a nuanced approach to problem-solving and an ability to anticipate customer needs. A deep empathy toward customer feedback and the agility to implement swift, effective solutions across multiple stores are necessary to maintain a consistently high standard of service.

Supply Chain Coordination: Managing the flow of goods from suppliers to multiple restaurant stores ensures that each establishment is consistently stocked with the necessary ingredients and supplies. This involves a review of vendors’ performance, forecasting demand, and adjusting swiftly to supply chain disruptions to maintain seamless customer service experiences.

Compliance and Regulation Management: Regular in-store audits and associate training sessions on compliance matters are essential to ensure that each restaurant adheres to the US Navy's health codes, safety regulations, and labor laws. Swift action to rectify any violations is necessary to maintain operational integrity and avoid legal penalties.

Restaurant Area Manager Work Environment

A Restaurant Area Manager operates within a dynamic environment that blends strategic oversight with hands-on operational involvement. The workspace extends beyond a single store, this necessitates considerable time management and effort, bridging the gap between corporate strategy and local execution.

The physical setting varies from the back office to the dining and kitchen areas of each establishment, requiring adaptability to different settings. Tools of the trade include digital devices for reporting and communication, alongside traditional managerial tools for training and quality assurance.

Work hours are not confined to the typical nine-to-five, reflecting the hospitality industry’s demand for weekend and evening availability. The dress code balances professionalism with the practicality needed for an on-the-go lifestyle.

Interactions are a constant, involving associates, customers, and higher management, making interpersonal skills crucial. The pace is fast, with a focus on maintaining standards, driving sales, and ensuring customer satisfaction. Despite the demands, there is a strong emphasis on team cohesion and support, fostering a culture of mutual respect and collective achievement.

Building a strong track record of successful restaurant openings, turnarounds, or consistent performance improvements across the managed area is essential. This showcases an ability to adapt, lead effectively, and deliver results under varying market conditions. Demonstrating these competencies can pave the way for job security, career growth, and stature within the organization.

Requirements:

Salary:
USD 2,000 per month inclusive of fixed allowances.
Additional benefits: Free Accommodation, Free two meal, Free Transportation, Incentives and Bonuses