JOB DESCRIPTION / ROLE
Role Objective:
The E-Commerce Specialist is responsible for the overall online marketing and e-Commerce activities and accountable for generating sales via online channels.
Key responsibilities:
• Own the day-to-day activities of the e-commerce platform and all online sales efforts.
• Take care of Al Zain customers through in-app live support, phone calls, and emails.
• Drive online sales and focus on the optimization of Al Zain website and make sure there is clear communication with the customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Keep up to date with product information.
• Accurately describe product features and benefits to customers online.
• Working with Al Zain back office, logistics, merchandise department, etc. To ensure both sales and operations are integrated to meet customer satisfaction.
• Keep record of packaging material and restock the store accordingly.
• Create and update records and databases with personnel, financial and other data.
• Ensure that e ecommerce orders are completed accurately and on time.
• Handle e commerce petty cash and documents financial transactions (Delivery charges) by entering all the information into the system.
• Booking couriers, coordinate and track movement of e commerce items through logistic pathways.
• Manage site development and launch activities for all new e-commerce accounts including product descriptions, images, assets, banners, brand pages, and other attributes.
• Assist with analysis of product performance reports and e-commerce best practices to arrive at recommendations on how to improve sales.
• Ensure Al Zain web sites have accurate product information, features, photos, videos, specs and more.
• Coordinate efforts among multiple teams to ensure the successful and timely completion of web projects while maintaining excellent customer service.
• Resolve customer complaints, provide relevant information and report customer issues to superior if needed.
• Maintain and develop relationships with existing customers via telephone calls and emails.
• Submit timely reports and prepare e commerce sales reports as assigned.
• Monitor and analyze sales and inventory levels by SKU to achieve in-stock and revenue goals.
Requirements:
Educational qualifications:• Bachelor’s Degree in Business, E commerce, Digital Marketing or related field.
Experience:
• Minimum of three years’ experience in experience in E-commerce /digital marketing.
ABOUT THE COMPANY
Al Zain was founded in 1930 in the Kingdom of Bahrain and has quickly established a reputation as one of the most prominent luxury jewellery retailers in the region. Today, Al Zain is driven by a bold vision to re-introduce our rich Arabian heritage to a global audience where authenticity and uniqueness are at the forefront of every collection. In line with its vision and mission, Al Zain has expanded its presence in the GCC with over 13 boutiques in the region and is gaining international presence in the USA.
Al Zain is focused on creating a variety of exquisite pieces that entice passionate jewellery connoisseurs. The Kingdom of Bahrain houses two state of the art factories, where experts in design and highly skilled artisans have been trained from grandfather to father to son.
Al Zain takes great pride in its quality and craftsmanship and to this day all products are handcrafted. Manufacturing art pieces ranging from contemporary everyday 18k jewellery, to bespoke high jewellery, as well as traditional Arabian jewellery crafted in a unique hue of 21k gold, Al Zain is proudly Arabian and remains loyal to its legacy while modernizing it for today’s global clientele.
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