Director of Operation (In charge of Sales & Marketing)

The Director of Operations, In Charge of Sales & Marketing will play a pivotal role in driving both operational excellence and strategic sales and marketing initiatives. This dynamic leader will ensure that the hotel operates smoothly while maximizing revenue opportunities by guiding sales & marketing team. Must be a strategic thinker with a passion for hospitality and a proven track record in driving sales performance, enhancing guest experiences, and leading teams to success.

Key Responsibilities:

- Oversee daily operations across all departments, ensuring adherence to Sofitel standards of service and quality.
- Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Ensure full compliance to Hotel operating controls
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
- Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Design and execute comprehensive sales strategies to drive revenue growth, focusing on both corporate and leisure segments.
- Identify new business opportunities and cultivate relationships with key clients to increase market share.
- Direct and manage all group, transient, and catering/banquet sales activities to maximize
- Lead the development and execution of innovative marketing campaigns that enhance brand awareness and guest engagement.
- Champion a guest-centric culture, ensuring that all staff members are trained to deliver exceptional service.
- Address guest feedback and concerns promptly to continuously improve the overall guest experience.
- Collaborate with department heads to ensure seamless integration of sales, marketing, and operational activities.
- Maintain open lines of communication with the General Manager and other stakeholders regarding key initiatives and performance metrics.
- Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
- Ensures optimal compliance with corporate focus audit
- Foster a winning, solution-oriented work environment, motivating and engaging all staff to continuously deliver the best possible service to our guests.
- Direct operational needs to ensure compliance with the hotel's Annual Budget and Strategic Plan.
- Participate in industry events, networking, and community engagement activities.
- Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on-target and accurate.
- Be an inspiration to all hotel staff to achieve luxury levels of performance
- Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines
- Other duties as assisgned

Requirements: