Floor Supervisor

Job description / Role

We are seeking an experienced and motivated Floor Supervisor to join our team in the Food & Beverage industry in Kuwait. The successful candidate will be responsible for overseeing the day-to-day operations of the dining area, ensuring exceptional customer service, and maintaining high standards of cleanliness and organization. The Floor Supervisor will play a key role in leading and motivating the front-of-house team to deliver a memorable dining experience for our guests.

Responsibilities:
- Supervise and coordinate the activities of the front-of-house staff, including servers, hosts/hostesses, and bussers
- Ensure that all guests receive prompt, friendly, and personalized service
- Monitor the cleanliness and organization of the dining area, including tables, chairs, and overall ambiance
- Train and mentor new team members to uphold our service standards and protocols
- Assist in resolving customer complaints or concerns in a professional and timely manner
- Collaborate with the kitchen and bar staff to ensure efficient and synchronized operations
- Monitor inventory levels and place orders for dining supplies as needed
- Conduct regular inspections to ensure compliance with health and safety regulations
- Assist in developing and implementing strategies to enhance the overall dining experience for guests

- Proven experience in a supervisory role within the Food & Beverage industry
- Exceptional leadership and communication skills
- Passion for delivering outstanding customer service
- Ability to remain calm and focused in a fast-paced environment
- Strong problem-solving abilities and a proactive approach to challenges
- Knowledge of food safety and hygiene regulations
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to motivate and inspire a diverse team to achieve common goals
- Proficiency in Microsoft Office and restaurant management software is a plus

Salary:
KWD 450 to 550 per month inclusive of fixed allowances.

About the Company

We are reputed and vibrant Lebanese Casual Dining restaurant located in Salmiyah, Kuwait, known for our exquisite menu, exceptional service and inviting ambience and we have become a favorite dining destination for locals and visitors alike.