Senior Housekeeping Supervisor

Job description / Role

Company Description

Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more

Job Description

- Consistently offer professional, friendly and engaging service
- Lead and assist the Assistant Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed
- Conduct regular inspections of all guest rooms / Public Areas
- Identify training needs and train all Supervisors and Colleagues as required
- Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through
- Address all guest concerns and react quickly, logging and notifying proper departments accordingly.
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
- Follows all policies and procedures ascertained by the hotel

Qualifications

- Previous supervisory experience required
- Computer literate in Microsoft Window applications an asset
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all time

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.