Housekeeping Supervisor

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

- Follow daily task with room attendants.
- Ensure the room attendants are following sequence of cleaning.
- Ensure VIP amenities are in room before guests arrival.
- Ensure special attention given to VIP rooms.
- Ensures that all flower arrangements look pleasant before the delivery to the rooms.
- Ensure extra bed and extra amenities are in room before the guests arrival.
- Conducts daily inspection of employee grooming.
- Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness.
- Conducts on the job training for all Room Attendants.
- Maintains effective employee relations.
- Checks and maintains equipment and machines used.
- Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately.
- Proper handover and take over of the incoming and out going shifts to be handled well.
- Report all Lost & Found items to Housekeeping.
- Follow up " Do not Disturb" rooms.
- Train attendants constantly, supervise work performance and working habit.
- Prepare inventory for room linen.
- Notifying any damage caused by guest.
- While inspecting guest rooms and other area there should be eye for detail.
- Make sure trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
- Ensures punctuality, attendance and courteous attitude.
- Ensure all guest rooms are cleaned.
- Inspect all work done by Room Attendants.
- Follow departmental policies and procedures.
- Report necessary maintenance items.
- Follow all safety and sanitation policies.
- Other duties as assigned.

Qualifications

- Proficient in English (verbal & written) essential.
- High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred.
- Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment.
- Proven training skills.
- Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.