Food & Beverage Supervisor

Job description / Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Under the guidance and supervision of the Food & Beverage Manager, and within the limits of the standard, the F&B Supervisor is responsible for all service matters including the guest satisfaction and the control of the service flow in his area of service,

- Is responsible from his/her station or section in terms of service and guest satisfaction.
- Directs the waiter/tress for an efficient service.
- Enhances the guest satisfaction by dealing with them professionally.
- Handles the guest complaints and requests of the station or section.
- Is aware of the daily hotel activities and has product knowledge of all the hotel facilities
- Proper grooming at all times
- To attend training classes as per schedule
- Shows fullest cooperation and respect within the team and other departments
- Interdepartmental Co-operation (Team work)

- Going beyond the call of duty to satisfy guest needs
- Highest level of proficiency in dealing with customers
- Eye for detail
- Multifunctionality
- Self-motivation
- Positive attitude
- Personal grooming and etiquette

Additional Information

- Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
- External: All guests, suppliers/partners.
- Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.