Supervisor, Office Automation

Job description / Role

About the role

Purpose of the Job

- Administer and management of Microsoft Active Directory, DNS, DHCP, CA, ADFS, WSUS, Exchange, Citrix environments across all Orange Egypt domains.
- Maintain IT Infrastructure system availability by 99% including Active Directory domains, DNS, DHCP, CA, ADFS, Exchange, SCCM, SCOM, MIM, WSUS, SQL environments.
- Make sure to apply all available security controls to secure Orange Egypt IT Infrastructure systems.
- Managing servers/systems/applications installing including hardware or software.
- Managing security patch management and system updates on all system aspects on regular basis.
- Managing systems upgrade as needed.
- Provide advanced level support for system hardware and software, technical issues and resolutions.
- Ensures high availability and acceptable levels of performance of mission critical resources and enterprise systems.
- Provide off-hours on-call technical support as needed.
- Provide knowledge sharing and transfer across team members.

- Standard system administration duties including server install, system/application install and patch management, Windows problems, logs analysis, etc.
- Provides advanced level support for system hardware and software, technical issues and resolutions
- Ensures high availability and acceptable levels of performance of mission critical resources and enterprise systems.
- Strong knowledge of Microsoft Active Directory administration and management.
- Basic knowledge of Microsoft Exchange 2016/2019, SCCM, SCOM, File Service, SQL, MIM, Citrix administration and management.
- Manage and administrate internet service for Orange Egypt using Proxy technology by "Forcepoint Websense". generating web sites access reports.
- Ensure secure browsing protecting the company from spam and hacker attacks.
- Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals.
- Provide off-hours on-call technical support as needed.
- Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Basic knowledge of Citrix XenApp administration and management.
- Maintain an Active Directory and Messaging environment, with extensive knowledge of infrastructure services.
- Create Server Clustering by Using Microsoft Windows 2016 & 2019.
- Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Generate periodic systems performance and availability reports.
- Ensure systems security, responding to security threats raised by information security or security audits.
- Participate in new projects implementation.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.