Service Implementation Expert ( SIE VOICE ) Pro Practice & Bus Sup Analyst

Job description / Role

About the role

In the scope of OBS offers development, the Process SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the customer and operational journeys. The PPM SIE is responsible for the following Quote-To-Bill processes : Commercial Ordering, Service Transition, Service Operation including Customer Service Billing.

A part of a project team the Process SIE:
- Understands the business requests and analyzes the requirements so to co-construct the service with other stakeholders; especially with business processes design and IT development or evolution requests
- Manages the contribution and involvement of the various experts for his/her areas of responsibility
- Create the appropriate deliverables for the evolution of existing processes and tools
- Ensures the proposed solution is in line with the OBS global process strategy and positioning

About you

The SIE role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
He/She will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.

- Ability to understand complex services and identify manageable sub-components
- Good Technical and IT knowledge in Telecom environment
- Team spirit oriented and communication skills in multicultural environments
- Fluent English .
- French is a big plus
- Good Voice/ Vidoe Services knowledge and experience
- A good knowledge of Orange Business Services process and tools will be appreciated.

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.