Retail Agent

Job description / Role

About the role

Join the Orange Team and Be a Part of Our Success!

Are you passionate about providing outstanding customer service and eager to help people find the perfect solutions? At Orange, we're looking for friendly and motivated individuals to join our dynamic team as Retail Agents. If you enjoy working with customers, have good sales skills, and can solve problems effectively, we'd love to hear from you!

About the Role:

As a Retail Agent, you will play a crucial role in delivering exceptional customer service while promoting and selling Orange products and services. You will handle customer inquiries and complaints, ensuring customer satisfaction and contributing to the achievement of department goals.

Key Responsibilities:
- Customer Service: Greet and assist customers at the customer center, addressing inquiries and resolving issues effectively.
- Sales: Promote and sell Orange products and services, including value-added services. Ensure accurate documentation collection for all transactions.
- Complaint Resolution: Manage and resolve customer complaints, coordinating with other departments as needed to provide solutions.
- Team Support: Collaborate with the Customer Center team to achieve key performance indicators (KPIs) and enhance overall customer experience.
- Operational Efficiency: Improve workflow within the Customer Center to streamline processes and maintain a positive company image.
- Administrative Tasks: Handle stock management, administrative duties, and maintain records as required.

Education:
- Bachelor's Degree from a recognized university.

Experience:
- 0-1 year of experience in direct shops or customer service roles.

Skills:
- Proficiency in English is required.
- Strong computer skills.
- Excellent communication and sales abilities.
- Capability to work effectively both independently and as part of a team.
- Flexibility to work on a shift basis.

Orange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.